The Fleet Operator manages devices at scale. Where a device owner watches one thermostat, the fleet operator shepherds thousands — grouping them, pushing configuration, and rolling out firmware safely.
Mental model
Think of the fleet operator as the pilot of the control plane: they decide what the fleet should be doing, and the platform makes the reported state converge on that desired state.
Fleet dashboards, cohorts and rollout monitoring.
Configuration, twins and OTA campaigns.
The operator targets devices and issues a command; the platform tracks delivery and acknowledgement.
For larger changes they plan a campaign and watch it progress cohort by cohort, pausing if error rates climb.