| ID | product.clinical_apps.patient_portal.messaging |
|---|---|
| Description | Encrypted messaging with the care team. |
| Key | messaging |
| Type | component |
| Team | Clinical Apps |
| Status | active |
| Attributes | channel: encrypted async, not: SMS |
| Tags |
Table of contents
Guide
Secure Messaging
Secure Messaging provides encrypted async chat between patients and care teams — not SMS — with retention policies aligned to HIPAA.
Not SMS
Messages stay inside the portal with encryption and audit — never routed through consumer text channels.